Computer Repairs Derby

Derbys' Premier Computer
Repair Specialists

Specialising in the repair and upgrade of computers, laptops, notebooks, servers, and games consoles.

Telephone: 01332 730999

Need IT Help? Click HERE to contact our friendly team

Terms & Conditions

JWP Computer Services Ltd trading as Computer Repairs Derby.

By making any form of purchase or agreeing with JWP Computer Services Ltd to carry out services on your behalf, you confirm that you are in agreement with JWP Computer Services Ltd and bound by the terms and conditions below.

Definitions:

The Client: The company, business, entity or individual requesting the services of JWP Computer Services Ltd.

JWP Computer Services Ltd: The JWP Computer Services Ltd website, shop, owner, employees and affiliates, hereafter referred to as JWP.

General

JWP will carry out work only where an agreement is entered either by email, telephone, mail, and fax or in person.

JWP will carry out work only for clients who are 18 years of age or above.

An ‘order’ is deemed to be a written or a verbal contract between JWP and the client; this includes telephone and email agreements.

1. Free Services

Free PC Health Checks are subject to computers that display a POST (Power on self test) screen, meaning there are visual signs that the computer will turn on and begin to boot and that the machine is not dead.

We offer free local PC collection service within a 3 mile radius – JWP will also return your PC Free of Charge if a full price repair has been performed. However if no work is required or performed by JWP the client can collect or JWP will return the clients PC for a fee + VAT. (Please contact JWP for current price details).

2. Trade goods

All goods are subject to availability.

If we are unable to complete your purchase request due to stock or demand we will refund you any sum that you have paid and any contract relating to that purchase will be cancelled.

Every effort is made to ensure that prices shown on our websites are accurate at the time your order is placed. If an error is found within 14 days of accepting your order JWP will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.

If JWP does not receive an order confirmation within 14 days of informing of an error, your order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry, JWP will refund you for any sum that you have paid and any contract relating to that purchase will be cancelled.

3. Data

JWP are not responsible for any client data. Data backup services are NOT guaranteed.

4. Hardware

Applications, drivers, BIOS/firmware and games are often released to market with bugs that can affect hardware performance. As a result JWP cannot guarantee that every hardware product is 100% compatible with every software product available.

5. Software

All computers sold are covered by a hardware warranty only that covers all labour costs relating to replacement/repair of hardware that is found to have developed a fault whilst being within its warranty period. Software is not covered by this warranty.

If you have purchased a JWP computer your software has been tested for compatibility with your hardware. Many influences can affect the operation of computer software and it is your responsibility, as a customer, to maintain the correct operation of this software after the date of purchase. If a JWP computer is returned with a suspected fault and a diagnosis of software corruption is made JWP will supply a quote to repair or the client is free to collect uncharged.

Retail software

In the unlikely event you suspect that you have purchased faulty software from JWP Computer Services Ltd you need to contact the manufacturer to obtain confirmation of a fault before approaching ourselves to exchange the software. We cannot offer a cash refund except on software returned unopened within the first 28 days from purchase.

6. Delivery

All orders will be shipped to the billing address only, this is to limit fraudulent transactions. Please ensure the details you enter are correct before submitting a purchase as we cannot be held responsible for any incorrect data entered by the consumer. Please note, addresses outside of mainland UK will not be covered.

Upon arrival of the goods you will be required to check the condition of the goods before signing.

Our goods are generally subject to delivery charges, these charges are identified at the point of purchase or within the goods description.

JWP recommend the “Recorded (signed for)” delivery option when purchasing goods from our website, however, it is solely your decision as to which delivery option you choose.

Recorded (signed for) will include delivery insurance when in transit and should arrive within 1-2 working days, JWP cannot be held responsible for any delays by the courier used and so do not guarantee delivery times.

Standard Delivery does not include insurance but the parcel will be suitably wrapped before shipping, this method is normally recommended for small goods such as memory, cables and ink cartridges, JWP cannot be held responsible for any delays by the courier and so do not guarantee delivery times.

We do offer a collection service for online purchases; please visit our store for local purchases and collection details.

Your order will only be dispatched when a successful payment has been received.

7. Parts Supplied or Fitted & Service/Repair Warranty

All NEW parts supplied and/or installed by JWP Ltd carry a 12 month guarantee (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If parts supplied and/or installed by JWP Ltd become faulty within this period JWP Ltd will replace those parts and cover any labour costs related to replacing the faulty parts. (HDD replacements under warranty will only cover OS reinstallation only)

This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by JWP, failure to follow instructions, or any alteration/tampered with or repair carried out without the approval of JWP.

If the goods supplied to you are damaged on delivery, you should notify JWP by telephone, in writing or by emailing info@computerrepairsderby.com within 14 days.

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify JWP by telephone, in writing or by emailing info@computerrepairsderby.com, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.

In addition to your statutory rights, we are happy to provide free technical support to all JWP Computer Services Ltd customers who require help or advice regarding products purchased from JWP Computer Services Ltd within 28 days of the original purchase date. To obtain technical support please call us on 01332 730999 or email support@jwpcomputerservices.com.

All technical support and returns requests are usually handled directly by the manufacturer or their appointed agent. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. For manufacturer returns details please see your product documentation or contact us for assistance in locating this information.

Unless stated otherwise, there is no warranty on any repairs performed by JWP Computer Services Ltd, however if you feel that we have made a mistake, for example if we have overlooked part of your problem, misdiagnosed a fault or failed to repair your original fault then you have 30 days from the date of this invoice to bring this to our attention, your equipment will have to be returned to us but it will be given priority in our workshops.

If it is determined that a mistake has been made by JWP Ltd, JWP Ltd will make every effort to repair your equipment with no further labour cost, if it becomes impossible to repair your equipment you may be offered a refund or the option to buy alternative equipment.

If it is determined that a mistake has not been made by JWP Ltd, JWP Ltd will offer a quote to repair. This situation may arise due to one or more of the following conditions:

The customer (or other parties acting on behalf of the customer) has omitted information that has resulted in an improper diagnosis or repair.
The customer (or other parties acting on behalf of the customer) has caused further problems to arise with their equipment either directly or indirectly.
The fault reported is found to have been caused after the equipment has been returned to the customer.
The fault reported is not found.
An outside influence beyond the control of JWP Ltd.

JWP Ltd will contact you at the earliest opportunity to discuss any charges that may be involved with the repair of your equipment.

Outside of the 30 days period your computer will be booked in and treated as a new job so please alert us to any faults as soon as possible.

This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by JWP, failure to follow instructions, or any alteration/tampered with or repair carried out without the approval of JWP.

If the goods supplied to you are damaged on delivery, you should notify JWP by telephone, in writing or by emailing info@computerrepairsderby.com within 14 days.

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify JWP by telephone, in writing or by emailing info@computerrepairsderby.com, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.

In addition to your statutory rights, we are happy to provide free technical support to all JWP Computer Services Ltd customers who require help or advice regarding products purchased from JWP Computer Services Ltd within 28 days of the original purchase date. To obtain technical support please call us on 01332 730999 or email support@jwpcomputerservices.com.

All technical support and returns requests are usually handled directly by the manufacturer or their appointed agent. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. For manufacturer returns details please see your product documentation or contact us for assistance in locating this information.

8. JWP Extended Warranty

A JWP extended hardware warranty applies only to computers built or supplied by JWP (not peripherals) and covers an agreed period after the first 12 months on new PC’s and after 90 days on 2^nd user PC’s from the date of purchase. Peripheral Items supplied such as printers keyboards, mice and monitors may carry extended manufactures warranty after the first 12 month period and these items are not covered by JWP warranty unless otherwise stated.

Exceptions:

2nd user (second hand) parts/PC’s have a 90 day hardware warranty unless otherwise stated.

We are always here to help you. For Manufacturer’s who do not provide a direct service JWP Computer Services Ltd will provide Technical Support and Returns service for up to 1 year from date of purchase. To obtain technical support please call us on 01332 730999 or email support@jwpcomputerservices.com.

9. Returns

Please take reasonable care to ensure returned goods are actually defective and the problem experienced is not caused by another component in your system or by software configuration. If after having received technical support information you are completely satisfied you have faulty goods you must request an RMA number (Return Merchandise Authorization) from our technical team.

If a hardware defect is confirmed we will provide a suitable remedy dependable upon the circumstances. If after our examination we dispute the failure we will contact you to discuss the suspected fault further.

With the exception of the confirmed defect itself, the condition of the goods will relate to the remedy we are willing to offer. It is often useful / required for you to keep all packaging and accessories for the warranty period.

10. Modified Goods

Any supplied goods that have been modified/tampered with or physically altered in any way may be excluded from the warranty we are able to offer. If unsure please contact us before you attempt an upgrade / modification for further clarification.

11. Packaging

Returned items must be packaged properly. It is your responsibility to ensure returned goods are fully insured and properly packaged. JWP cannot take responsibility for goods that are damaged or lost whilst being returned, even if faulty.

12. Testing

All returned items are tested by JWP technicians. It is essential that goods are tested as approximately 50% of all received returns are tested not faulty. It is therefore important that you include a detailed description of the problems experienced. Any item found to be not faulty will/may be subject to a £15.00+VAT retest fee.

13. Cancellation

You have the right to cancel any service contract within 10 days of purchase, this must be done in writing or by emailing info@computerrepairsderby.com.

Please note: telephone cancellation is not a sufficient method of cancelling a service contract.

If you exercise your rights of cancellation after the goods have been delivered you will be responsible for returning the goods to JWP at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or when in transit.

If you exercise your right of cancellation after a service has been provided, including but not limited to web hosting, domains, web developers cost and workshop repairs, you will be refunded less the amount equal to the cost of work and services provided up until the time of cancellation.

In the event the goods are returned damaged or faulty JWP reserves the right to charge you a sum not exceeding the cost of the goods.

You do not have the right to cancel the contract if the order is for computer software which has been unsealed or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

14. Payment of Accounts

JWP accept as forms of payment, Cash, Bank transfers, Debit /Credit Cards (2% surcharge on Credit Cards) Unfortunately JWP do not accept American Express or Diners cards and also card payments below £5.00 (GBP), personal cheques are no longer accepted.

A deposit is required from any new client before any work is carried out. It is the policy of JWP that any outstanding accounts for work carried out by JWP or its affiliates are required to be paid in full on satisfactory completion. Contracted clients must settle all accounts no later than 28 days from the date of the invoice unless by prior arrangement with JWP. Failure to do so will incur a 10% of the total balance additional monthly administration charge until settled.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or JWP have not been contacted regarding the delay we will pass such cases to the Small Claims Court to pursue payment, nonpayment can result in County Court Judgments (CCJ’s) being added to the clients’ credit rating.

Failure to settle any invoices within 28 days of work/repair/service being performed JWP reserve the right to collect any outstanding debt/balance by retaining any client property as security against non-payment.

Following consistent nonpayment of an invoice, our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Any hardware/materials or service provided by JWP will remain JWP property until paid for in full.

15. Limitations of liability:

JWP shall not be liable for any loss or damage in circumstances where:

There is no breach of a legal duty owed to you by JWP, its employees or agents.
Such loss or damage is not a reasonably foreseeable result of any such breach.
Any increase in loss or damage resulting from breach by you of any term of this contract.

Nothing in these conditions excludes or limits the liability of JWP for death or personal injury caused by negligence or fraudulent misrepresentation.

The Client agrees to indemnify and hold JWP, its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against JWP arising out of any breach by the Client of the terms of this Agreement or other liabilities arising out of or relating to the Website.

The entire liability of JWP to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

In no event shall JWP be liable to the Client for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or JWP had been made aware of the possibility of the Client incurring such a loss.

16. Complaints Procedure

Informal procedure.

Anyone who experiences a problem with a product or service provided by JWP should raise the matter directly using our online contact form or directly emailing support@jwpcomputerservices.com, giving sufficient information and clearly outlining the grounds for complaint.

JWP will approach the individual responsible for the item or material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure.

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to JWP, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt. A full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.